From Jakob Nielsen's Alertbox:
"One of the most important goals on an IA project is to institute a consistent user experience for two key elements: the visible navigation user interface, and the underlying — invisible — structure (where things are found on the intranet). To successfully achieve this, teams must:
- Decide to proactively design the IA instead of letting it evolve.
- Ensure that management supports the central IA designer's authority to provide guidance and structure to other departments' intranet work.
- Ensure that management won't second-guess the design team and impose the awkward structures or navigational terms that individual executives happen to like."
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