&904/ Essential Slides: Service Design. The System is the World

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Louisa Heinrich says: "In the beginning there were people." So true. "In the beginning there was technology ..." is an old testament now.

"1. Thou shalt begin with people.
2. Thou shalt understand technology, but not worship it.
3. Thou shalt connect people in deeper ways.
4. Thou shalt put it in their hands as early as possible.
5. Thou shalt be humble.
6. And brave.
7. Thou shalt never think thou hast finished."

Her talk at Next 11. Ride Fjord's wave! | View the presentation!

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